REGO is a handmade ceramics studio based in Dubrovnik, Croatia. We sell handcrafted ceramic products through our online store at regostudio.com. If you have any questions about this privacy policy, you can contact us at help@regostudio.com.
When you place an order or interact with our website, we may collect the following personal information:
Your name, email address, phone number and delivery address when you place an order. Your payment details — note that we do not store your card information directly. Payments are processed securely through Stripe and PayPal, which have their own privacy policies. Your IP address, browser type and pages visited, collected automatically when you browse our website. Your email address if you voluntarily subscribe to our newsletter.
We use your personal information for the following purposes: to process and fulfill your orders, to send you order confirmations and shipping updates, to respond to your questions or customer service requests, to send you our newsletter if you have opted in, and to comply with our legal obligations under Croatian and European Union law.
We do not sell, rent or trade your personal information to any third party for marketing purposes.
As we operate within the European Union, we process your data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing are as follows. We process your order data based on the performance of a contract — we need your information to fulfill your purchase. We process your newsletter data based on your consent — you can withdraw this at any time. We process certain data based on our legitimate interests, such as improving our website and preventing fraud.
We accept the following payment methods: credit and debit card via Stripe, PayPal, bank transfer, and cash on delivery. When you pay by card or PayPal, your payment is processed directly by Stripe or PayPal on their secure servers. REGO does not store or have access to your full card details.
Please refer to Stripe's privacy policy at stripe.com/privacy and PayPal's privacy policy at paypal.com/privacy for more information on how they handle your data.
If you subscribe to our newsletter, your email address is stored and managed through Mailchimp. We use your email address solely to send you updates about new products, collections and studio news. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any newsletter email. We do not share your email address with any other third parties.
Our website uses cookies to ensure it functions correctly and to remember your preferences such as items in your cart. We do not use advertising cookies or tracking cookies for third party marketing. By continuing to use our website, you consent to our use of essential cookies.
We retain your order information for a minimum of five years as required by Croatian tax and accounting law. If you have subscribed to our newsletter, we retain your email address until you unsubscribe. If you request deletion of your account or data, we will remove your personal information unless we are legally required to retain it.
Under GDPR you have the following rights regarding your personal data. You have the right to access the personal data we hold about you. You have the right to request correction of any inaccurate data. You have the right to request deletion of your data, where we are not legally required to retain it. You have the right to withdraw your consent to newsletter communications at any time. You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe your data has been mishandled.
To exercise any of these rights, please contact us at help@regostudio.com and we will respond within 30 days.
Our website may contain links to external websites such as our Instagram page. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies separately.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available at regostudio.com/privacy-policy. We encourage you to review it periodically.
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at: